So is 2009 going to be the year of BPM?   We think so, for a couple of reasons.


1.       The current problems in the banking sector have highlighted a woeful lack of controls.  Clearer definition of process will make the control points more transparent and allow management to understand and manage the risks better.

2.       If companies are looking to make people redundant then the first question is “Which ones”. Without any clear picture of the operational processes it is difficult to make fair and effective decisions.

3.       Operational efficiency is the way to grow the bottom line. Growth of the economy and increasing demand will not bail companies out, as it has over the last 4-5 years. As this recession looks like it will last some time a quick fix is not good enough.  “Sustainable improvement” is what companies are looking for.

So the question is where to focus?